Service Ordering and Payment Process

After you have agreed with BesTour’s sales department and care staff about the service you choose, we will proceed with the procedure for booking the service and paying you, including the following steps: following: (Services: Tours, hotels, air tickets, transportation, visas, passports,…)

Step 1:

BesTour will send you 02 sets of service contracts or registration forms including: – Service contract or registration form – Contract appendix (if any) – Receipt form (according to the advance value above contract)

Method:

Delivery staff to your door – Express delivery – Scan or fax sent via email (for special cases that need urgent processing, remote locations – complete the original documents immediately afterwards)

Step 2:

You confirm – Sign the contract – Sign the receipt – Sign the contract appendix (if any)

Step 3:

Send us back 01 copy of the service contract including: – Service contract 01 copy – Contract appendix (if any) 01 copy – Receipt 01 copy

Step 4:

Please make payment according to the process stated in the contract

Deposit (1st time, 2nd time,…): Mandatory condition, otherwise the Service Ticket or Service Contract is invalid. The amount or number of deposits is specified in the contract.

For individual tours:

30% deposit: Contract signing date
You pay the remaining 70%: 07 working days before departure schedule
If the contract signing date is 07 working days before departure schedule : Please pay 100% of the contract value.
For group tours:

30% deposit: Contract signing date
50% payment: 07 working days before departure schedule
Remaining 20% payment: After contract liquidation
If the contract signing date is 07 working days before the departure schedule: Please pay 80% of the contract value.
For other services: (hotel, air tickets, transportation, visa, passport,…)

100% payment when signing the contract!
Contract liquidation:

For group tours: 05 working days after the end of the tour program. BesTour sends you 02 copies of the Contract Liquidation with the actual value if any arise during the tour. You confirm and return 01 copy to BesTour. You pay the remaining amount in liquidation, the contract ends!

Payment method:

Cash: We will collect money from where you live or work or you can go to BesTour’s office to pay and receive a confirmation slip!

Transfer cash directly to the care staff, only the amount of <10 million
You can transfer money <10 million to the staff if you have an Authorization form to collect money!
Account: Amount >10 million

ACCOUNT LIST

Company Account: (Only applicable to customers who want to issue VAT invoices)

Account Number: 0451000400738
Vietcombank – Thanh Cong Branch
Account Holder: BESTOUR INTERNATIONAL TOURISM SERVICES JOINT STOCK COMPANY
Personal account:

Account Number: 0011004226419
Vietcombank – Hanoi Branch
Account Holder: Le Minh Tu
Techcombank

Account Number: 19021652306886
Techcombank – Lang Ha Branch
Account Holder: Le Minh Tu
Step 5

After transferring: Please notify the care staff or company representative for confirmation. You will receive confirmation via Mail or phone 093.965.8668

If you use the service, give feedback via Mail: info@betour.com.vn or customer service phone number 093.965.8668. If a Refund case arises. Please follow our Refund Procedure. The contract is liquidated when the refund process ends!

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BesTour Vietnam International Tourism and Services Company Limited

Tax code: 0110251126. GPLHQT: 01-070/2017/TCDL-GPLHQT

Hanoi headquarters: No. 23 Hue Lane, Ngo Thi Nham Ward, Hai Ba Trung District, City. Hanoi.

Phone: 093 529 3456